Hassle Free Motors, LLC – Privacy Policy

1. Information We Collect
When you subscribe to our messaging services, we may collect the following types of information:

Contact Information: Your mobile phone number and, where applicable, your name and email address.

Message Data: Content of messages you send to us (such as replies to promotions, inquiries, or service requests).

Customer Information: Details you voluntarily provide, such as vehicle interests, appointment requests, or service preferences.

Technical Data: Device-related details (e.g., carrier, delivery status, and message logs) necessary for message delivery and troubleshooting.

2. Purpose of Data Collection
We use collected information for the following purposes:

Service Communications: Sending service reminders, appointment confirmations, and important updates.

Promotional Messages: Delivering special offers, trade-in opportunities, and product or service announcements.

Customer Support: Responding to questions, resolving issues, and providing assistance.

Operational Improvements: Analyzing message interactions to enhance the effectiveness of communications and improve customer experience.

Compliance: Ensuring adherence to applicable laws, regulations, and carrier requirements.

3. Message Frequency and Costs

Message frequency will vary depending on your level of engagement and interactions with us.

Standard message and data rates may apply, depending on your mobile carrier plan.

You are responsible for any costs charged by your carrier for receiving or sending text messages.

4. Opt-In and Opt-Out Process

By providing your mobile number and opting in, you authorize us to send A2P messages as described in this Policy.

You may withdraw consent at any time by replying STOP to any message. This will remove you from our messaging list.

For assistance, you may reply HELP or contact us directly at [email protected] or +1 279-300-1418.

5. Data Security
We use a combination of administrative, technical, and physical safeguards to protect your information, including but not limited to:

Data encryption during transmission where applicable

Access restrictions to authorized personnel only

Secure storage systems with monitoring for unauthorized access

Regular reviews of security practices to address evolving threats

While we take reasonable measures to secure your data, no electronic transmission or storage method is completely secure.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Policy or as required by law.

Message logs and related data may be kept for record-keeping, compliance, and auditing purposes.

Once no longer needed, your data will be securely deleted or anonymized.

7. Information Sharing
We do not sell, rent, or share your personal information with unaffiliated third parties for marketing purposes. Information may be disclosed only in the following situations:

Service Providers: With trusted partners or vendors who help deliver our messaging services (e.g., SMS gateway providers), under strict confidentiality agreements.

Legal Obligations: When required to comply with applicable laws, regulations, legal processes, or governmental requests.

Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to this Policy continuing to apply.

8. Your Rights and Choices
You have the following rights regarding your personal information:

Access & Correction: Request access to, correction of, or updates to your personal data.

Withdrawal of Consent: Opt out of further messaging communications at any time.

Deletion Requests: Request deletion of your personal information, subject to legal or regulatory requirements.

Limitations on Processing: Request restrictions on how we use your information.

To exercise these rights, please contact us at [email protected] or +1 279-300-1418

9. Children’s Privacy
Our messaging services are not intended for individuals under the age of 13. We do not knowingly collect or store personal information from children. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

10. Policy Updates
We may update this Policy from time to time to reflect changes in laws, technologies, or business practices. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly. Continued use of our messaging services after updates constitutes acceptance of the revised Policy.

11. Governing Law and Dispute Resolution
This Policy is governed by applicable U.S. federal and state laws. Any disputes arising under this Policy shall be resolved in accordance with the laws of the State of Florida, without regard to conflict of law principles

.12. Contact Information
If you have any questions, concerns, or requests regarding this Policy or your privacy rights, please contact us at:
hasslefreeautobrokers.com
[email protected]
+1 279-300-1418